Professional IT Managed Service
provides unique IT support packages to assist your business with “worry free” IT. Our Managed Services ensures the best availability, efficiency and consistency of your IT infrastructure at a low fixed monthly price or pay per time plan. Our managed services solutions prevents IT downtime, poor IT performance, and critical problem escalation issues while saving money and increasing productivity.
HKITEC provides three categories of services ranging from pay as you go, reactive and proactive solutions. Our goal is to give clients exactly what they need to remain competitive in the marketplace. As your company grows, we grow with you, as your needs change, we change with you. Explore our packages to determine what is best for you or fill out our request contact form and one of our Account Representatives will contact you within 24 to 48 business hours.
Our support packages focuses on QUALITY CARE solutions. Small offices will gain immediate support to ensure they are positioned for success while larger enterprises can select from 365 days 24/7 care that allows for the maximum amount of uptime. Our customers generally receive same day service and benefit from phone, remote and onsite support.
It has been calculated that our customers save between 20% to 40% by utilizing our Care IT Support Solutions. Don’t risk your business! Every company relies heavily on their IT systems to effectively operate day by day. Ensure that if and when a problem arises, you have a knowledgeable and reputable company working on your behalf.
HKITEC CARE IT Support comes in two options, as a proactive managed care service or as a reactive service where our clients pay in advance for a specific amount of support time blocks. CareIT Basic is perfect for small companies that want to have one point of contact when IT need arises but do not anticipate an overwhelming need. CareIT Premier is a blended solution that provides monthly maintenance checks with support time blocks, while CareIT Platinum Plus is our complete managed IT support solution. We can also create custom solution to fit your business whereby our company manages a specific part of your IT department. Areas that ITEC can manage include:
- Server Management: Application, Exchange, Database, Network, File and more
- Network Management: Switches, Routers, Firewall, Printers and more
- Desktop Management: Desktop, Laptops, PDAs, Mobile Devices etc
- Database Management: Oracle, SQL Server, MYSQL, and more
- Managed Hosting: Email and Website
- IT procurement
- Report Service